About Kreativefolio

Kreativefolio is a creative and digital marketing agency based in the United Arab Emirates, providing services including:

• Branding and graphic design
• Website design and development
• Search Engine Optimization (SEO)
• Generative Engine Optimization (GEO)
• Social Media Management (SMM)
• Digital marketing and online advertising
• Lead generation and advertising campaign management
• Multimedia production and video editing
• Podcast editing and podcast marketing
• Creative content development

Our services are provided according to individual client requirements and mutually agreed project scopes.

Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when submitting enquiries.
• Use the website only for lawful purposes.
• Avoid attempting to gain unauthorized access to our website, servers or systems.
• Not upload or transmit harmful software, malicious code or misleading information.
• Not misuse, copy or reproduce website content without permission.

We reserve the right to restrict access to users who violate these terms or misuse our website.

Services and Project Agreements

All services provided by Kreativefolio are subject to a separate quotation, proposal, service agreement or written confirmation.

The scope of work, deliverables, timelines, revisions, fees and other project conditions will be communicated and agreed upon before work begins.

Any additional services or requirements outside the agreed scope may involve additional charges.

Pricing and Payments

• All service prices will be communicated through official quotations or proposals.
• Payments must be made according to the agreed payment schedule.
• Any applicable VAT or other taxes will be charged in accordance with UAE regulations.
• Advertising budgets, domain registration, website hosting, premium plugins, third-party subscriptions and other external costs may be charged separately unless explicitly included in the proposal.
• Delayed payments may result in temporary suspension of services or project delivery.
• Any payment-related disputes should be communicated to our team promptly.

Revisions and Approvals

• Clients are responsible for reviewing and approving content, designs, advertisements and other deliverables.
• Revisions will be provided according to the agreed project scope.
• Additional revisions beyond the agreed limit may incur extra charges.
• Delays in client feedback or approvals may affect project timelines.
• Once a design, campaign or content item is approved, subsequent changes may be treated as additional work.

Digital Marketing and Advertising Disclaimer

Kreativefolio provides digital marketing, advertising and lead generation services through third-party platforms, including Meta, Google, LinkedIn and other advertising networks.

Clients acknowledge that:

• Advertising performance depends on multiple factors, including competition, audience behaviour, budget and platform algorithms.
• We do not guarantee a specific number of leads, sales, conversions, website visitors or return on advertising spend.
• Advertising platforms may reject, restrict, suspend or modify advertisements and accounts according to their policies.
• Advertising budgets are separate from agency management fees unless otherwise agreed.
• Platform outages, policy changes and technical issues may affect campaign delivery.

Kreativefolio will make reasonable efforts to manage campaigns professionally but cannot guarantee uninterrupted advertising performance or platform approval.

Website Design and Development

For website design and development projects:

• Clients must provide the required content, images, branding materials and other information.
• Clients are responsible for ensuring that materials supplied to us can legally be used.
• Domain registration, hosting, SSL certificates, premium themes, plugins and third-party services may involve separate charges.
• Website maintenance, updates, backups and security monitoring are included only when specified in the agreed service package.
• Search engine rankings, website traffic and technical performance results are not guaranteed.

Search Engine Optimization (SEO) and GEO

SEO and GEO services involve improving website visibility across search engines and AI-powered discovery platforms.

Clients acknowledge that:

• Search engine rankings are influenced by external algorithms and competition.
• Ranking positions may fluctuate without notice.
• We cannot guarantee specific rankings, featured snippets, AI citations or organic traffic.
• Results may take time and depend on website quality, competition and other external factors.
• Third-party search engines and AI platforms control their own indexing and ranking systems.

Kreativefolio will use reasonable professional efforts to improve online visibility.

Client Responsibilities

Clients agree to:

• Provide accurate project information and necessary access credentials.
• Ensure that all supplied content and materials are legally authorized for use.
• Review and approve deliverables within agreed timelines.
• Make payments according to the agreed schedule.
• Obtain any necessary permissions, licences or approvals relating to their products, services, advertising claims and promotional materials.

Clients remain responsible for the accuracy and legality of information provided to Kreativefolio.

Intellectual Property Rights

All original website content, designs, graphics, videos, branding materials and other creative work produced by Kreativefolio remain our property until the agreed project fees have been paid in full, unless otherwise agreed in writing.

Upon full payment, ownership or usage rights for the approved final deliverables will transfer to the client as specified in the project agreement.

Kreativefolio retains ownership of its pre-existing tools, templates, internal processes, methods and proprietary resources.

Third-party fonts, images, software, plugins and licensed materials remain subject to their respective licence conditions.

No person may reproduce, distribute or commercially exploit Kreativefolio's website content without prior written permission.

Confidentiality

Both Kreativefolio and its clients agree to handle confidential business information responsibly.

We will take reasonable steps to protect client information, project details, business strategies and other confidential materials shared during the engagement.

Confidential information will not be disclosed to unauthorized parties except where required by law or necessary to deliver agreed services.

Third-Party Platforms and Services

Our website and services may involve third-party websites, applications and platforms, including:

• Google
• Meta (Facebook and Instagram)
• LinkedIn
• WordPress
• Hosting providers
• Analytics and advertising platforms
• AI-powered tools and services

Kreativefolio is not responsible for the independent policies, service interruptions, account restrictions, technical failures or decisions of these third-party providers.

Users and clients are encouraged to review the relevant third-party terms and privacy policies.

Limitation of Liability

To the extent permitted by applicable law, Kreativefolio shall not be liable for indirect or consequential losses arising from:

• Third-party platform interruptions or restrictions.
• Search engine algorithm changes.
• Advertising account suspensions or rejected advertisements.
• Delays caused by circumstances outside our reasonable control.
• Client-provided information, materials or instructions.
• Unauthorized access resulting from compromised client credentials.

Nothing in these Terms and Conditions excludes or limits any rights or liabilities that cannot legally be excluded under applicable UAE law.

Cancellation and Termination

Either party may request termination of an ongoing service arrangement in accordance with the cancellation provisions of the applicable proposal or service agreement.

Upon termination:

• Outstanding payments for completed work and agreed expenses remain payable.
• Any agreed cancellation charges will apply.
• Access to services may be discontinued after the termination date.
• Client deliverables will be handed over according to the agreed payment and project conditions.

Any refunds will be handled according to the applicable project agreement and mandatory consumer protection requirements.

Website Availability

We aim to keep our website accessible and operational. However, we do not guarantee uninterrupted access.

We reserve the right to update, modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.

Changes to These Terms

Kreativefolio reserves the right to update these Terms and Conditions from time to time.

Changes will be published on this page with an updated revision date. Continued use of our website following publication of changes constitutes acceptance of the revised terms, to the extent permitted by applicable law.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the applicable laws of the United Arab Emirates.

Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in Dubai, UAE, subject to mandatory applicable laws and consumer rights.

Contact Information

If you have any questions about these Terms and Conditions, please contact us: